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Return Policy

What is your guarantee on your product?

Gina Alexander, Inc. Products are guaranteed against defects in materials and workmanship for 30 days from shipment. The guarantee DOES NOT cover normal wear or tear of the product. If you need to return a product, please e-mail photo(s) of the defect or problem on the bag to info@ginaalexander.com

How do I Make a Return?

As soon as the return issue has been reported and been approved, our Customer Care Team will give you a Return Authorization #. This RA# must be indicated on the box when shipping, otherwise, the package will be refused by our shipping department.

What is your cancelation and refund policy?

Please understand that each Gina Alexander personalized product is a custom made product. All sales are final – no refunds and no cancellations. If you have any questions, please e-mail info@ginaalexander.com